ReMend Mentor Support Hub
Welcome, ReMend Mentors
Thank you for being part of the ReMend mentor community. Your willingness to listen, encourage, and share your experience can make a meaningful difference in someone’s kidney journey.
This page is here to support you with training materials, helpful communication tools, educational resources, and ongoing encouragement. Whether you are just getting started or have been mentoring for years, we want you to feel prepared, supported, and connected.
Your ReMend Mentor Coordinator will connect with you each month to offer support, answer questions, and gather updates along the way.
You’re Not Doing This Alone
Mentoring is meaningful work, and it can also come with questions, uncertainty, or moments when you are not quite sure what to say. That is completely normal.
ReMend is here to support you throughout your mentoring journey. Your Mentor Coordinator will check in with you each month to provide guidance, answer questions, and help you feel confident in your role.
If you ever need additional support, have concerns about a mentee, or simply want to talk through a situation, please reach out. We are here to help.
Mentor Training
We’ve made it easier to stay up to date with ReMend Mentor Training. Please review the ReMend Mentor Training Handbook by clicking the button below. After reviewing the material, please click the Mentor Training Questionnaire button to complete the next step.
Our goal is to help you feel informed, comfortable, and ready to support others with compassion and confidence.
Mentor Toolkit
Being a mentor is not about having all the answers. It is about showing up with empathy, patience, and a willingness to listen.
As a ReMend mentor, it helps to:
listen with compassion and without judgment
offer encouragement without pressure
share your experience honestly and thoughtfully
remember that every kidney journey is different
know when to refer questions or concerns back to ReMend
Sometimes, the most meaningful thing you can offer is simply understanding.
Helpful Communication Tips
Sometimes the hardest part of mentoring is knowing how to begin. These reminders can help.
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Keep it warm and simple. Introduce yourself, let your mentee know you are reaching out as a ReMend mentor, and give them room to respond in their own time.
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A hesitant response does not always mean a lack of interest. Your mentee may be overwhelmed, tired, emotional, or unsure of what to say. Patience matters.
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Your lived experience can be powerful and encouraging. At the same time, try not to assume your path will look like theirs. The goal is to support, not compare.
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That’s okay. You are not expected to know everything. ReMend is here to help with questions or concerns that go beyond the mentor role.
Be a Kidney Coach
All ReMend mentors are encouraged to take the American Kidney Fund’s Kidney Health Coach program. This online course is a great opportunity to build your kidney health knowledge and strengthen your support skills.
When completing the demographic question, How did you learn about Kidney Health Coach? please select Balboa Health.
Mentor Tools of the Trade
Mentoring is about more than sharing information. It is about connection, trust, empathy, and knowing how to meet people where they are.
In this section, you’ll find videos and resources focused on:
building confidence for that first call
becoming a better listener
understanding empathy
strengthening communication skills
building trust
learning about kidney care
growing as a mentor over time
Please check back often for updated content.
Explore a few helpful resources below to support your growth as a mentor.
Building confidence
Feeling nervous before that first call is completely normal. These resources can help you feel more comfortable and prepared.
Kidney education
The more you understand about kidney care, the more confident you may feel in supporting others on their journey.
Listening with empathy
One of the most valuable skills a mentor can develop is the ability to truly listen and help someone feel heard.